Call for hearing(s) on status and causes of delay in implementing emergency responder Computer-Aided Dispatch (CAD) System
Legislation tracker › Public Safety › 36th Ward: Gilbert Villegas
- Record number: R2025-0020996
- Type: Resolution; category: Committee/Public Hearings
- Status: In Committee (Referred)
- Sponsor: Gilbert Villegas (36th Ward)
- Committee: Committee on Public Safety
- Submitted Date: Nov 13, 2025
- Introduction Date: Nov 14, 2025
- Official record: Office of the City Clerk
Impact report
Written by AI from the official document. AI can make mistakes; the official document always wins.
This resolution asks two City Council committees to hold a joint hearing on why Chicago's new 9-1-1 emergency dispatch computer system is years behind schedule.
Who it affects
- People who call 9-1-1: The hearing would look at delays in a new system meant to let callers send texts, photos, and videos and to automatically locate cell phone callers.
- Police and Fire Department first responders: The hearing would review a delayed system designed to identify the nearest responders and prioritize incidents by urgency.
- Office of Emergency Management and Communications (OEMC): Its representatives would be asked to appear and give a full update on the project's progress, challenges, spending, and expected finish date.
- Office of Public Safety Administration: Its representatives would also be asked to appear at the joint hearing to give an update on the project.
- City taxpayers: The hearing would review how money from a $79.9 million contract and past budget allocations has been spent on the delayed project.
What changes
- The Committee on Economic, Capital, and Technology and the Committee on Public Safety would hold a joint hearing on the dispatch system delay.
- City emergency management and public safety officials would be asked to publicly explain the project's status, problems, spending, and timeline.
- The resolution itself does not change how 9-1-1 calls are handled; the current system, in use since 1995, stays in place.
Money
- $79.9 million contract signed by the City through OEMC in 2020 with TriTech Software Systems, a CentralSquare company, to buy and set up a new dispatch system.
- City budgets for fiscal years 2021 through 2024 set aside funding for the dispatch system replacement; the 2026 budget documents show no clear funding for it.
Where: 36th Ward
Timeline
- Nov 14, 2025: Referred, City Council. The matter was Referred to Committee.
Documents
- CAD Hearing Resolution.pdf (Legislation)
Related legislation
More from Gilbert Villegas
- Tribute to late Michael Keller Ditka (R2026-0029456, introduced Oct 14, 2026, Referred)
- Amendment of Municipal Code Section 2-44-055 establishing scoring criteria for 9% tax credits (O2026-0029453, introduced Oct 14, 2026, Referred)
- Exemption from physical barrier requirement for commercial driveway alley access for Best West Auto Repair, Inc. (O2026-0027919, introduced Sep 23, 2026, Passed)
More on Committee/Public Hearings
- Call for hearing(s) on implementation of Rev. Jesse Jackson, Sr. Young Voter Empowerment Law in Chicago high schools (R2026-0028841, introduced Sep 23, 2026, Referred)
- Call on City of Chicago departments to prioritize heat mitigation, maintain and expand cooling centers, and install heat-resilient… (R2026-0028725, introduced Sep 23, 2026, Adopted)
- Call for hearing(s) on implementation of advanced law enforcement training technology (R2026-0028822, introduced Sep 23, 2026, Referred)
Sources and methods: how we get and count this data · report an error